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757-599-3326

Exam Policy

In accordance with the American Veterinary Medicine Association (AVMA), a valid veterinarian-client-patient relationship (also known as a valid VCPR) is required for all prescription medications and veterinary services.  This relationship is defined as a physical exam of the patient by the veterinarian within the past year.  We will not provide products such as prescription diets and heartworm prevention or provide services such as vaccines, bloodwork, and surgery without a current exam by a Pine Meadow Veterinary Hospital veterinarian.

You can learn more about the AVMA's stance on veterinarian-client-patient relationship with the AVMA Frequently Asked Questions on VCPR.


Heartworm Policy

It is the policy of this clinic to test dogs once a year for heartworm infection, as recommended by guidelines set forth by the American Heartworm Society.  Furthermore, we recommend using a heartworm preventative once a month for the prevention of this potentially fatal disease. 

In order to receive heartworm prevention, your pet must be current on his/her heartworm test, have been examined by one of our veterinarians in the past year, and have been kept consistently on heartworm prevention.  If you have any questions about this policy or about heartworm disease, please call us at (757) 599-3326.


Pet Pharmacy Policy

We will no longer be faxing prescriptions to online pharmacies like 1-800-Pet-Meds because, as a hospital and company, we can not guarantee their products.  There have been incidents in the past when online pharmacies have sent owners medications from outside of the United States - meaning they have not been through the FDA standards - or owners have received expired products.  Online Pharmacies have also illegally obtained product through "diversion". 

Due to these incidents and our potential liability, we will not be able to fax your prescriptions from our hospital; rather, you will need to pick up a written prescription from us and mail it to the online pharmacy of your choice.  We will still continue to fax prescriptions to local reputable pharmacies (such as Costco, Rite Aid, CVS). 

To learn more about this policy and our concerns about online pharmacies, you can read our client letter regarding this.

If you have any questions about this policy, please call us at (757) 599-3326.


Leash Policy

For your protection, and that of others, all dogs must be in a secure carrier or on a leash, properly controlled, while in the waiting area or exam rooms. If you use a flexi leash, we ask that you keep the leash locked and your dog(s) on a short lead.

All cats must be presented in an secure carrier or on a leash.

If you do not have a leash for your pet, a hospital leash may be loaned to you for the duration of your visit or you may purchase a leash from our Front Desk staff. 


Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. We ask that you arrive 5-10 minutes early for your appointment and bring a fecal sample if applicable.

For your convenience, "drop-off" appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. After your pet has been examined, the doctor will call you to discuss further diagnostics, discuss the diagnosis, and/or provide you with your discharge instructions.  A "drop-off" fee does apply for this service.


Disease and Parasite Prevention Policy

To prevent the spread of infectious disease and parasites, hospitalized or boarded animals must be current on all vaccines and be free of internal and external parasites.  The required vaccines for dogs include Distemper, Parvovirus, Bordetella/Bronchitis, and Rabies vaccines.  Cats are required to be current on their Feline Distemper (FVRCP) and Rabies vaccines.  Both cats and dogs must also be current on a negative fecal within the past year.  In the event of parasites, both internal (ie. roundworms, hookworms, and whipworms) and external (ie. fleas and ticks), your pet will be treated for a minimal fee.

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